Privacy Policy

This Privacy Policy describes how BVB Legacy Holdings LLC and its affiliates ("we", "us") collect, use, disclose, and protect personal information when communicating with you and providing services.

Scope: This policy covers communications sent through A2P messaging (SMS/MMS), email, telephone, and interactions on our websites and mobile applications operated by BVB Legacy Holdings LLC and its controlled entities. Effective Date: July 8, 2026. For privacy inquiries, data access requests, or to exercise your privacy rights, please contact our privacy team via the contact details listed in the Contact Us section below or email [email protected].

Channels covered: SMS/MMS (A2P), Email, Phone calls/voicemails, Websites & Mobile Apps
Entities covered: BVB Legacy Holdings LLC and its controlled affiliates
Effective Date: July 8, 2026

We limit data access, use industry-standard security controls, and do not sell personal information. Read on for details about your rights and choices.

Privacy Contact & Requests

Contact, Rights, and Data Requests

To request access, correction, or deletion of your personal data, email [email protected] with the subject 'Data Access Request' or 'Data Deletion Request'. Include your full name, email address, phone number, and a clear description of the records or actions you are requesting. We will verify your identity before fulfilling requests and may request additional information to complete verification. To opt out of SMS (A2P10DLC) messages, reply STOP to any message or contact us using the details below. To file a privacy complaint, contact our Privacy Team or your local data protection authority.

Email: [email protected]

Phone: 1-800-555-0199 (Mon–Fri, 9:00 AM–5:00 PM EST). We aim to acknowledge requests within 3 business days and respond substantively within 30 days, or as required by applicable law.

PRIVACY POLICY

Overview & Scope

This Privacy Policy describes how BVB Legacy Holdings LLC ("The Bowersox Team") collects, uses, shares, and protects personal information, including mobile phone numbers and messaging metadata, when you visit our website or interact with our SMS/MMS (A2P) messaging programs. It applies to all users and registrants of our messaging services.

Quick Summary

We collect contact and messaging data necessary to provide services and communications.
We send messages only with an appropriate lawful basis or your consent and provide clear opt-out instructions.
We share data with carriers and service providers required to deliver messages and to comply with law.

Privacy Policy — The Bowersox Team

This policy governs information collected by BVB Legacy Holdings LLC through sellwithsox.com and our messaging platforms. It explains your rights, our processing grounds, how to opt out of SMS communications, and how to contact us for privacy or A2P registration inquiries.

Definitions

Definitions used in this Policy: "Personal Data" means any information that identifies you, such as your name, email address, or phone number. "Messaging Metadata" means non-content information about messages we send or receive (for example, timestamps, delivery status, routing/carrier data, and device identifiers). "Consent" means an affirmative opt-in to receive messaging from us as required by applicable law and carrier rules.

Categories of Personal Data We Collect

We collect categories of personal data necessary to provide our services, including:

Identifiers: full name, email address, phone number (MSISDN).
Messaging data: SMS/MMS content you send to us, timestamps, delivery reports, carrier information, and message IDs.
Technical and device data: IP address, device identifiers, browser and operating system.
Transactional data: service preferences, account and transaction records, and support interactions.

Lawful Bases and Consent for Messaging

We rely on one or more lawful bases to process personal data, including your consent, fulfillment of a contract, and legitimate business interests. For A2P SMS/MMS messaging, we obtain clear opt-in consent where required by law and carriers. You may withdraw consent at any time by following the opt-out instructions in each message (for example, replying STOP) or by contacting us directly.

Purposes of Processing

We process personal data for purposes that include:

Transactional and service messages necessary to provide, manage, and secure your account and services (including appointment reminders, confirmations, and critical account notices).
Marketing and promotional messages when you have consented to receive them, or where otherwise permitted by law.
Operational purposes such as analytics, fraud detection, and service improvement.

Sharing and Third‑Party Processors

We share personal data with service providers, messaging platforms, carriers, and other processors who perform services on our behalf (for example, SMS gateway providers and analytics vendors). These third parties are permitted to use your personal data only as necessary to provide services to us and are contractually required to implement appropriate safeguards.

Security and Retention

We implement administrative, technical, and physical safeguards to protect personal data, including encryption in transit, access controls, and regular security reviews. We retain messaging content and metadata for up to 24 months to support delivery, troubleshooting, and regulatory obligations; certain transactional records may be retained longer as required by law.

To deliver and manage SMS/MMS messages and provide customer service.
To personalize and improve our services and website experience.
To send marketing messages where you have consented and to manage your preferences.
To detect and prevent fraud and comply with legal obligations.

Children's Policy

We do not knowingly collect or maintain personal information from children under 13. If we learn that we have collected such information without parental consent, we will promptly delete it. Our services are not directed to children under 13.

Choices and How to Opt‑Out of SMS

You may opt out of receiving promotional SMS/MMS messages from us at any time by replying STOP to any message. After you opt out, we may send a final confirmation message and will not send further promotional messages unless you re‑opt in. For assistance, reply HELP or contact us as described below. Standard message and data rates may apply; message frequency varies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes we will post the updated policy on our website with a revised effective date and, where appropriate, notify you by email or SMS if you receive messages from us.

Contact and Complaint Escalation

If you have questions, concerns, or complaints about this Privacy Policy or our messaging practices, contact us via the website contact form at www.sellwithsox.com or email [email protected]. For urgent A2P registration review or escalations, please email [email protected]. If you remain unsatisfied, you may file a complaint with the Federal Communications Commission or your local data protection authority.

Your Acceptance of These Terms

By using our Site or enrolling in our messaging services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services or opt in to receive messages.

Contacting Us

To contact us about privacy, data access requests, or messaging concerns, use the website contact form at www.sellwithsox.com or email [email protected]. For messaging support and A2P escalation, email [email protected].